Frequently Asked Questions:
Where are we made? All clothing and fabric accessories are hand crafted in the USA in Miami, Florida, USA.
Shipping & Handling
Shipping: FREE within the United States for orders over $60 and takes around 3-10 business days shipping from Miami, FL
International Shipments: Standard 5-14 business days, Express 3-8 business days. *Please note with the pandemic, shipping services may experience delays.
Handling: All orders with Standard items will ship within 3 business days of purchase. *Custom fits: Petite, Tall and Extra Coverage may take 2-3 weeks for make prior to delivery. We want to get your prefect fit!
This includes Air orders, please include handling time when calculating expected ship date. International shipping & custom rates may apply.
Delivery: We use third party shipment services i.e. USPS, UPS, DHL and use the same tracking detail that is displayed for the customer. If you have questions about an item that has been delivered according to shipping notifications, please inquire with your local post service man/woman. Due to high volume of packages, a package may be delivered to a neighbor accidentally as well - we are all human! If you still have questions regarding a delivery, please email us with your order #. We will do our best to help from where we are located.
What is your return policy?
**Black Friday (11/15 - 12/2) and Glitz Flash Sale (12/23-1/17/22) Items are not eligible for refunds, exchanges only. Due to high volume, shipping delays may incur.
*Clearance items are final sale.
Free returns & exchanges for domestic non-sale clothing only within 20 days of new unworn product. Final sale products do not qualify for returns: bikini bottoms and face covers. New unworn product only, worn damaged items will be sent back to original sender as final sale. Please email firstname.lastname@example.org with your order number and we will initiate the process with a pre-paid return label. Once received in new condition, we will refund or exchange within 7 business days.
International returns and exchanges can be initiated with a postmark date before the 20 day window. International labels not covered by Baliawear. Please note that this item is a return on all forms or custom charges may apply.
Return to: Baliawear, 1200 West Ave. Suite 1229, Miami Beach, FL 33139 *Returns on sale item depends on sale and will be stated on product page during sale if returns do not qualify
How do I wash my clothing? For long last of your hand crafted items, we recommend dry clean or hand wash and hang dry. Items are also machine washable in gentle cycle although all machines vary and we cannot advocate for all machine washing.
How do I transform the convertible clothing? Watch all How To videos here!
*Please note actual colors may vary due to monitor displays and lighting. We do our best to portray actual colors online to match what you receive.
For any other questions, please email email@example.com (responses within 24 hours during business hours M-F)
Wholesale inquiries email firstname.lastname@example.org