Frequently Asked Questions:
Where are we made? All clothing and fabric accessories are hand crafted in the USA in Miami, Florida, USA.
Shipping & Handling
Shipping: FREE within the United States for clothing orders over $80 and takes around 3-10 business days shipping from Miami, FL.
International Shipments: Standard 5-14 business days, Express 3-8 business days. Custom & duty charges may apply. *Please note with high volumes, shipping services may experience delays.
Handling: All orders with Standard sized items will ship within 3 business days of purchase. *Custom fits: Petite, Tall and Extra Coverage may take 2-3 weeks for make prior to delivery. We want to get your prefect fit!
This includes Air orders, please include handling time when calculating expected ship date. International shipping & custom rates may apply.
Delivery: We use third party shipment services i.e. USPS, UPS, DHL and use the same tracking detail that is displayed for the customer. If you have questions about an item that has been delivered according to shipping notifications, please inquire with your local post service man/woman. Due to high volume of packages, a package may be delivered to a neighbor accidentally as well - we are all human! If you still have questions regarding a delivery, please email us with your order #. We will do our best to help from where we are located.
What is your return policy?
**Black Friday (11/15 - 12/2) Items are not eligible for refunds, exchanges only. Due to high volume, shipping delays may incur.
*Clearance items are final sale.
Exchanges: Free Exchanges on domestic orders, new unworn product only within 20 days of receiving. Please email email@example.com with your order number.
Refunds: Option to return with your preferred carrier or simply email us to assist. Our team will issue a flat $5 invoice for return label for domestic orders within 20 days of new unworn product. Final sale products do not qualify for returns: bikini bottoms with the hygienic sticker removed, No Slip Kits and face covers. We reserve the right to determine if the piece shows signs of wear (ie. smell, stains, powders, deodorant, makeup, and pet hair etc). New unworn product only, worn damaged items will be sent back to original sender as final sale. Please email firstname.lastname@example.org with your order number and we will initiate the process with a $5 invoice for your return label. Once received in new condition, we process your refund within 1-2 weeks.
International returns and exchanges can be initiated with a postmark date before the 20 day window. International labels not covered by Baliawear. Please note that this item is a return on all forms or custom charges may apply.
Return to: Baliawear, 3300 NW 41st St, Miami, FL 33142 *Returns on sale item depends on sale and will be stated on product page during sale if returns do not qualify
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your entire order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How do I wash my clothing? For long last of your hand crafted items, we recommend dry clean or hand wash and hang dry. Items are also machine washable in gentle cycle although all machines vary and we cannot advocate for all machine washing.
How do I transform the convertible clothing? Watch all How To videos here!
*Please note actual colors may vary due to monitor displays and lighting. We do our best to portray actual colors online to match what you receive.
For any other questions, please email email@example.com (responses within 24 hours during business hours M-F 9am-6pm)
Wholesale inquiries email firstname.lastname@example.org