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The following items are Final Sale and are not eligible for refunds or exchanges:
Custom alterations
Clearance items marked Final Sale
All items requested past the 30 day delivery mark are final sale
Black Friday: Items are eligible for store credit or exchange only. Refunds are not accepted.
Flash Sales noted final sale: Refunds are not accepted.
Additional sale restrictions will be clearly stated on the product page during promotional events.
We offer free exchanges on eligible domestic orders within 20 days of delivery for new, unworn merchandise. All requests past the 20 day mark and before the 30 day mark will be subject to a return label fee.
To start an exchange, simply visit our Exchange Portal
Enter your order number and the email address or phone number used to place your order, then follow the on-screen instructions.
Exchanges are subject to stock availability at the time your return is processed. Items marked as pre-order will be shipped accordingly.
We offer refunds on eligible domestic orders within 20 days of delivery for new, unworn merchandise with original tags attached. All requests past the 20 day mark will not be accepted. All requests between 20-30 days post delivery, may be considered for an exchange subject to a label fee. All items requested past the 30 day delivery mark are final sale
If you'd like to request a refund, please email contact@baliawear.com with subject: “order number - refund.”
To qualify for a refund or exchange, all items must:
Be returned within 20 days of delivery
Be new, unworn, and unwashed
Be free from makeup, deodorant, perfume, lotions, stains, powders, odors, pet hair, or any other signs of wear
Have all original tags, packaging (zip bag or plastic bag), and hygiene liners (where applicable) intact
All returned merchandise undergoes a quality inspection upon arrival. Baliawear reserves the right to refuse any return, exchange, or refund that does not comply with this policy. Refused returns will be returned to the original sender.
The following items are not eligible for return:
Swimwear with the hygiene liner removed
No Slip Kits
Items with custom alterations
Items marked Final Sale
Our team will assist you with your return and issue a $15 prepaid return shipping label for eligible domestic returns.
Once your return has been received, inspected, and approved, refunds will be processed to your original payment method within 10–15 business days. Please allow sufficient time allotted for return inspections.
Returns containing 5 or more items will incur a $10 restocking fee, which will be deducted from your refund.
If you receive a damaged, defective, or incorrect item, please contact contact@baliawear.com within 48 hours of delivery so our team can assist you.
We strongly recommend using the prepaid return label provided by Baliawear whenever available.
If you choose to return your order using your own shipping carrier or label, you do so at your own risk. Baliawear is not responsible for returns that are lost, delayed, damaged, misdelivered, or not received when shipped using a carrier or label not provided by us.
Returned merchandise remains the customer's responsibility until it has been successfully delivered to our warehouse. Please retain your tracking information and proof of postage until your return has been processed.
Refunds, exchanges, and store credit can only be issued for returns successfully received by our warehouse.
Please return each order separately. Returning multiple orders in a single package may delay processing.
Once a return label has been issued, your return package must be shipped within 14 days.
If the return is not shipped within this timeframe, the label will be canceled. Any items received after the 14-day period may be returned to the sender.
International refunds and exchanges must be requested and postmarked within 20 days of delivery.
To begin your return, please email contact@baliawear.com with your order number.
Please note:
International customers are responsible for all return shipping costs. Baliawear does not provide prepaid international return labels.
We strongly recommend using a tracked and insured shipping service, as Baliawear is not responsible for returns that are lost, delayed, damaged, or not received during transit.
Returned merchandise remains the customer's responsibility until it has been successfully delivered to our warehouse.
Customers are responsible for correctly completing all customs documentation.
The customs declaration must clearly state that the shipment is a "Return" with a declared value of $1. Failure to do so may result in rejection, customs duties, taxes, or import fees, which are the sole responsibility of the customer.
Original shipping charges, customs duties, taxes, import fees, and package protection fees are non-refundable.
Baliawear Returns
3300 NW 41st St
Miami, FL 33142
USA
All returns are subject to quality inspection before a refund, exchange, or store credit is approved.
Promotional sale return eligibility may vary and will always be stated on the applicable product page.
Original shipping charges, expedited shipping fees, duties, taxes, import fees, and package protection fees are non-refundable.
Baliawear reserves the right to refuse refunds, exchanges, or store credit, or limit future purchases where fraudulent activity, excessive return activity, or misuse of our return policy is suspected.
