Frequently Asked Questions:
All custom alterations are Final Sale
* Black Friday sale items are available for store credit & exchanges only, no refunds. Due to high volumes, shipping delays may occur. Black Friday time period. Refunds not accepted during flash sales.
All Clearance Items are Final Sale
Promo codes may not be combined with site-wide sales. Pre-release exclusives are excluded from site-wide sales.
Pre-orders
The pre-order date listed is the expected ship date.
If your order includes pre-order items and ready-to-ship items, the ready-to-ship items will be shipped first per our regular shipping timelines. If your items have not been shipped separately, please email us at contact@baliawear.com to receive your in-stock items first.
Shipping & Handling
Shipping: FREE within the United States for clothing orders over $100 and takes around 3-10 business days shipping from Miami, FL.
International Shipments: Standard 5-14 business days, Express 3-8 business days. Custom & duty charges may apply. *Please note with high volumes, shipping services may experience delays.
USA Express Shipping options available (does not include handling time and service providers may not ship on weekend or holidays):
USPS Priority Mail (1-5 business days) for $20
UPS 2-3 Day Air (2-3 business days) for $50
UPS Next Day Air (1-2 business days) for $60
*Please email contact@baliawear.com for more precise shipping times if your order is needed by a certain time.
Handling: All orders with Standard sized items will ship within 2-3 business days of purchase.
This includes Air orders, please include handling time when calculating expected ship date. International shipping & custom rates may apply.
Delivery: We use third party shipment services i.e. USPS, UPS, DHL and use the same tracking detail that is displayed for the customer. If you have questions about an item that has been delivered according to shipping notifications, please inquire with your local post service man/woman. Due to high volume of packages, a package may be delivered to a neighbor accidentally as well - we are all human! If you still have questions regarding a delivery, please email us with your order #. We will do our best to help from where we are located.
What is your return policy?
Final Sale Items
The following items are Final Sale and are not eligible for refunds or exchanges:
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Custom alterations
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Clearance items marked Final Sale
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All items requested past the 30 day delivery mark are final sale
Promotional Sales
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Black Friday: Items are eligible for store credit or exchange only. Refunds are not accepted.
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Flash Sales noted final sale: Refunds are not accepted.
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Additional sale restrictions will be clearly stated on the product page during promotional events.
Domestic Returns (U.S.)
Exchanges
We offer free exchanges on eligible domestic orders within 20 days of delivery for new, unworn merchandise. All requests past the 20 day mark and before the 30 day mark will be subject to a return label fee.
To start an exchange, simply visit our Exchange Portal
Enter your order number and the email address or phone number used to place your order, then follow the on-screen instructions.
Exchanges are subject to stock availability at the time your return is processed. Items marked as pre-order will be shipped accordingly.
Refunds
We offer refunds on eligible domestic orders within 20 days of delivery for new, unworn merchandise with original tags attached. All requests past the 20 day mark will not be accepted. All requests between 20-30 days post delivery, may be considered for an exchange subject to a label fee. All items requested past the 30 day delivery mark are final sale
If you'd like to request a refund, please email contact@baliawear.com with subject: “order number - refund.”
Return Conditions
To qualify for a refund or exchange, all items must:
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Be returned within 20 days of delivery
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Be new, unworn, and unwashed
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Be free from makeup, deodorant, perfume, lotions, stains, powders, odors, pet hair, or any other signs of wear
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Have all original tags, packaging (zip bag or plastic bag), and hygiene liners (where applicable) intact
All returned merchandise undergoes a quality inspection upon arrival. Baliawear reserves the right to refuse any return, exchange, or refund that does not comply with this policy. Refused returns will be returned to the original sender.
The following items are not eligible for return:
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Swimwear with the hygiene liner removed
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No Slip Kits
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Items with custom alterations
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Items marked Final Sale
Our team will assist you with your return and issue a $15 prepaid return shipping label for eligible domestic returns.
Once your return has been received, inspected, and approved, refunds will be processed to your original payment method within 10–15 business days. Please allow sufficient time allotted for return inspections.
Restocking Fee
Returns containing 5 or more items will incur a $10 restocking fee, which will be deducted from your refund.
If you receive a damaged, defective, or incorrect item, please contact contact@baliawear.com within 48 hours of delivery so our team can assist you.
Returning Your Order
We strongly recommend using the prepaid return label provided by Baliawear whenever available.
If you choose to return your order using your own shipping carrier or label, you do so at your own risk. Baliawear is not responsible for returns that are lost, delayed, damaged, misdelivered, or not received when shipped using a carrier or label not provided by us.
Returned merchandise remains the customer's responsibility until it has been successfully delivered to our warehouse. Please retain your tracking information and proof of postage until your return has been processed.
Refunds, exchanges, and store credit can only be issued for returns successfully received by our warehouse.
Please return each order separately. Returning multiple orders in a single package may delay processing.
Return Label Expiration
Once a return label has been issued, your return package must be shipped within 14 days.
If the return is not shipped within this timeframe, the label will be canceled. Any items received after the 14-day period may be returned to the sender.
International Returns & Exchanges
International refunds and exchanges must be requested and postmarked within 20 days of delivery.
To begin your return, please email contact@baliawear.com with your order number.
Please note:
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International customers are responsible for all return shipping costs. Baliawear does not provide prepaid international return labels.
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We strongly recommend using a tracked and insured shipping service, as Baliawear is not responsible for returns that are lost, delayed, damaged, or not received during transit.
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Returned merchandise remains the customer's responsibility until it has been successfully delivered to our warehouse.
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Customers are responsible for correctly completing all customs documentation.
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The customs declaration must clearly state that the shipment is a "Return" with a declared value of $1. Failure to do so may result in rejection, customs duties, taxes, or import fees, which are the sole responsibility of the customer.
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Original shipping charges, customs duties, taxes, import fees, and package protection fees are non-refundable.
Return Address
Baliawear Returns
3300 NW 41st St
Miami, FL 33142
USA
Additional Information
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All returns are subject to quality inspection before a refund, exchange, or store credit is approved.
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Promotional sale return eligibility may vary and will always be stated on the applicable product page.
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Original shipping charges, expedited shipping fees, duties, taxes, import fees, and package protection fees are non-refundable.
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Baliawear reserves the right to refuse refunds, exchanges, or store credit, or limit future purchases where fraudulent activity, excessive return activity, or misuse of our return policy is suspected.
Where are we made? All clothing and fabric accessories are hand crafted in both the USA in Miami, Florida, USA and abroad in Delhi, India.
How do I wash my clothing? For long last of your hand crafted items, we recommend dry clean or hand wash and hang dry. Items are also machine washable in gentle cycle although all machines vary and we cannot advocate for all machine washing.
How do I transform the convertible clothing? Watch all How To videos here!
*Please note actual colors may vary due to monitor displays and lighting. We do our best to portray actual colors online to match what you receive.
Communication:
For any other questions, please email contact@baliawear.com (responses within 24 hours during business hours) *Please check your spam folder if you do not see a response within 48 hours.
Business hours Monday - Friday 9am - 5pm. During holidays periods, all responses will made the next business day.
