Frequently Asked Questions:
Where are we made? All clothing and fabric accessories are hand crafted in the USA in Miami, Florida, USA.
Shipping & Handling
Shipping: FREE within the United States for orders over $25 and takes around 3-10 business days shipping from Miami, FL (Add a scrunchie or mask to qualify!) *Please note with the pandemic, shipping services may experience delays.
Handling: All orders will ship within 3 business days of purchase, custom orders will ship within 7-10 business days. This includes Air orders, please include handling time when calculating expected ship date. International shipping & custom rates may apply.
Delivery: We use third party shipment services i.e. USPS, UPS, DHL and use the same tracking detail that is displayed for the customer. If you have questions about an item that has been delivered according to shipping notifications, please inquire with your local post service man/woman. Due to high volume of packages, a package may be delivered to a neighbor accidentally as well - we are all human! If you still have questions regarding a delivery, please email us with your order #. We will do our best to help from where we are located.
What is your return policy? Free returns & exchanges for non-sale clothing only within 20 days of new unworn product. Final sale products do not quality for returns: bikini bottoms and face covers. New unworn product only, worn damaged items will be sent back to original sender as final sale. Please email firstname.lastname@example.org with your order number and we will initiate the process with a pre-paid return label. Once received in new condition, we will refund or exchange within 2 business days. Return to: Baliawear, 1200 West Ave. Suite 1229, Miami Beach, FL 33139 *Return on sale item depends on sale and will be stated on product page during sale if returns do not qualify
How do I wash my clothing? For long last of your hand crafted items, we recommend dry clean or hand wash and hang dry. Items are also machine washable in gentle cycle although all machines vary and we cannot advocate for all machine washing.
How do I convert the convertible clothing? Watch all How To videos here!
For any other questions, please email email@example.com (responses within 24 hours during business hours M-F)